Support

Last updated 4 November 2026

Help in the app

Everything below is in one place: tap the gear at the top right of Today, Plants or My garden to open Settings, and Help is its first section.

• Contact us. Opens your mail app with a note to hello@gardnery.com, subject “Gardnery help”. The note lists only the app version and your platform (iOS, Android or macOS) — and, while subscriptions are on sale, your purchase id — with room above for your message. You read it before you send it, and nothing about your garden is in it. If your phone has no mail app, Settings says so and shows the address; tap it to copy it.
• Manage or cancel subscription. Shown while subscriptions are on sale. Opens your store’s own subscriptions page: the App Store’s on iPhone, iPad and Mac, Google Play’s page for Gardnery on Android. On a Mac you can also cancel in the App Store app, under your account’s Subscriptions; on iPhone and iPad, in Settings, your name, Subscriptions. Cancelling stops the next renewal; My Garden keeps working for as long as the store keeps your plan active, normally to the end of the period you have already paid for. Deleting the app does not cancel a subscription — only the store can.
• Restore purchases. Shown while subscriptions are on sale. Use it on a new or second device, with the Google or Apple account you bought with.
• Redeem a code. Shown while subscriptions are on sale. For a promo or offer code from the App Store or Google Play only: on iPhone it opens the App Store’s own redeem sheet, and on Android it opens Google Play’s redeem page. On a Mac there is no row: redeem the code in the App Store app. Gardnery has no codes of its own. When you come back to the app, My Garden is switched on if the store confirms the code.
• Ask for a refund. Shown to subscribers and to anyone whose subscription has ended. Opens a short page: if you ask within 48 hours of your first charge after a free trial, we support a refund as goodwill, on either store. On Android you can ask Google in Google Play, or email us from that page and we refund from the Google Play Console; on iPhone and iPad it opens Apple’s own refund form with your purchase filled in (on a Mac, Apple’s refund website), and we tell Apple we support refunds asked for within the 48 hours. Apple makes the final decision. The email lists only the app version, your platform and, while subscriptions are on sale, your anonymous purchase id.
• Copy purchase id. Shown while subscriptions are on sale. Copies the anonymous id you can send us to have your purchase record deleted — see the privacy policy.
• Refunds. Opens the refunds page.

Your free trial. My Garden starts with a 7-day free trial for eligible new subscribers, on either plan; you choose monthly (A$6.99) or yearly (A$34.99), both including GST, when you start it, and nothing is charged during the trial. If you start it, Gardnery reminds you two days before it ends and again on its last morning — a notification (if you have allowed notifications) and a notice in the app with a Manage subscription button that opens Settings. Settings also shows “Free trial — ends” and the day, for the whole trial. To avoid being charged, cancel in time: on the App Store, at least 24 hours before the trial ends; on Google Play, before the trial ends. We suggest a day early on either. The store gives a trial once per store account, and decides who is eligible. The terms are in Terms of use.

What Gardnery does

You give Gardnery a postcode. It places that postcode in an Australian climate zone using the National Construction Code climate zone map, and shows you the months a published source records for a crop in that zone, with the government source credited where there is one.

The advice is free: today’s answer, every plant page, the planting calendar and the frost guide. My Garden is where you keep a garden: your beds and plantings and the jobs and reminders for them, a harvest log with totals for each season and year, the history of each bed, your own plants (plants outside the catalogue that you track yourself, with no advice from us), and frost and heat alerts. It starts with a 7-day free trial for eligible new subscribers.

A plant that is not in the catalogue. Search for it on the Plants screen. Gardnery will say it does not have advice for it. If you want it added, Ask us to add this plant opens a draft in your own mail app, addressed to hello@gardnery.com; you read it and decide whether to send it. Nothing is sent for you. In My Garden you can also track it as your own plant, labelled “Your own plant. Gardnery has no advice for it.” — with stages, reminders you set yourself, harvest totals and bed history, but never a planting window, a frost hold or care tips.

What Gardnery does not do

It does not generate a sowing window. If no source in the app records one for a crop in your zone, it says so instead of inventing one. That refusal is the product working, not a fault to report.

It does not cover Australia evenly. For some crops there is no planting time for your area yet, and the crop page says so: “No local planting time for your area yet — growing and care tips below still apply.”

It is not advice. Gardnery gives general gardening information for Australian home gardens. It is not professional horticultural, agronomic or property advice. Conditions at your place — frost, soil, aspect, wind, elevation and the season’s weather — can and do differ from any published zone. See the disclaimer.

Backing up and moving your garden

Everything you enter — your postcode, your beds, your plantings, your harvest log and your own plants — is stored on your device. We never receive it, so we cannot restore it for you. Keep your own copy. This works whether or not your trial or subscription is running — your data is always yours:

1. Open Settings (the gear at the top right), and find Your garden data.
2. Tap Export my garden. Gardnery writes one file and hands it to your phone’s usual share sheet — save it wherever you keep things you would miss.
3. On the new phone, install Gardnery, open Settings and tap Restore from a file. It replaces what is on that device with the file, and tells you what it read before it changes anything.
4. If you subscribe to My Garden, open Settings on the new phone and, under Help, tap Restore purchases. This needs a connection and the Google or Apple account you bought with. The backup file does not carry your subscription; the store does.

Your phone’s own operating-system backup may also include Gardnery’s saved settings, the same as any other app — but treat the export file as the copy you control. Deleting the app deletes what is on the device. To clear your garden without deleting the app, use Delete my data; it asks before it does anything.

Weather alerts

Frost and heat alerts are part of My Garden and are off until you turn them on in Settings. Turning them on asks for notification permission. They work only while you use the app: Gardnery fetches the forecast when you open it, so open it about once a day; an alert uses the last forecast it fetched. The app does not fetch in the background.

• Frost: when the forecast low for your postcode’s area is 2 °C or lower and you have a frost-tender crop planted. 2 °C is Gardnery’s own rule of thumb, not a published threshold.
• Heat: when the forecast high is 35 °C or higher and you have a planting. It states the forecast and gives no advice.
• At most one alert a day, at 5 pm for the next day. Rain shows on the Today screen only, never as an alert.

The forecast is for about a square kilometre and comes from MET Norway (Based on data from MET Norway). It can miss a frost hollow or a hot wall at your place, so treat an alert as a prompt to look, not a promise. If your trial or subscription ends, alerts stop. See the Terms of use.

Reporting a planting window that looks wrong

Please do. A window we cannot stand behind is worth more to us as a correction than as a five-star rating.

Where a government source is behind a window, the crop page credits it, and Settings lists the sources and the licences they are used under. That credit is what makes a report actionable, so tell us:

1. the crop and the postcode you were looking at;
2. the source credit shown against the window in the app, if there is one;
3. what you believe is right, and — if you have one — the published source that says so.

Send that to hello@gardnery.com. If a record turns out to be wrong we withdraw it rather than quietly adjusting it, and the app stops showing it in the next release.

My Garden: the trial, other devices, cancelling and refunds

Other devices. Use the same Apple or Google account on each device and tap Restore purchases. A purchase on Android does not carry over to iPhone. Open Settings and tap Restore purchases under Help.

Cancelling. Cancel in your store, not in Gardnery: Settings, then Help, then Manage or cancel subscription opens the right page. Cancel a free trial in time and you are not charged. Cancelling a paid plan stops the next renewal, and My Garden keeps working to the end of the period you paid for. Deleting the app does not cancel.

When the trial or a subscription ends. Your data is yours: nothing is deleted. You can still read everything you entered, export it, and delete it with Delete my data. You cannot add or change plantings, beds, harvest entries or your own plants, and reminders and weather alerts stop. The free features carry on. Subscribe again, or tap Restore purchases, and My Garden is back with your data as you left it. This also applies after a refund.

Refunds. Apple or Google takes the payment and processes refunds. If you ask within 48 hours of your first charge after a free trial, we will refund it as goodwill, on either store; in the app, open Settings → Help → Ask for a refund, and the steps for each store are on the refunds page. If you think the Australian Consumer Law gives you a remedy, you can write to hello@gardnery.com at any time, with no store refusal needed first.

To have the anonymous purchase record deleted, see “Deleting your purchase record” in the privacy policy.

Privacy, in one line

No accounts, no sign-in, no analytics, no advertising. Gardnery works offline. It goes online only for purchases, when needed, and, if you turn on weather alerts, to fetch the forecast for your postcode’s area. It never sends your plantings, beds or notes anywhere. Weather alerts are off until you turn them on in Settings; the forecast is MET Norway’s (Based on data from MET Norway). Subscriptions are checked through RevenueCat using an anonymous id, when you open the My Garden tab, make a purchase, use a Help row that needs the store, or already hold a purchase on this phone; the app stores no purchase record of its own and the backup file carries none. Weather alerts are part of My Garden. The full statement is in the privacy policy.

Still stuck?

Tell us what you tapped, what happened, and which phone you are on. hello@gardnery.com.