Refunds
Last updated 4 November 2026
Apple or Google takes your payment, so they process refunds. If you ask within 48 hours of your first charge after a free trial, we support a refund as goodwill on either store: on Google Play we refund it, and on the App Store we tell Apple we support it (the paths are below). In the app: Settings → Help → Ask for a refund. If you think the Australian Consumer Law gives you a remedy, you can write to us directly at hello@gardnery.com at any time, without waiting for a store to say no.
Your Australian Consumer Law rights come first
Nothing on this page excludes, restricts or modifies your consumer guarantees under the Australian Consumer Law, and nothing here caps or replaces a remedy the law gives you. If the app fails a guarantee you are entitled to a repair, replacement or refund, and to compensation for other reasonably foreseeable loss, depending on whether the failure is major. That applies whatever the stores’ own policies say, and whether or not the goodwill refund below is available.
What is free, what is paid
Free: today’s answer, every plant page, the planting calendar and the frost guide. Paid (My Garden): your beds and plantings, jobs and reminders, harvest log and totals, bed history, your own plants, and frost and heat alerts. My Garden starts with a 7-day free trial for eligible new subscribers, then costs A$6.99 a month or A$34.99 a year, including GST, as you choose. The store shows the price before you buy.
Our goodwill refund
If you ask within 48 hours of your first charge after a free trial, we support a refund as goodwill, on either store. You do not need to give a reason. It is a goodwill offer on top of your rights, not instead of them: it does not limit any remedy under the Australian Consumer Law, and a request outside the 48 hours is still considered on its merits and under the law. It covers the first charge after a trial, one time per store account; later renewals follow the store’s rules and the law.
- Google Play: Google says to contact the developer if it has been more than 48 hours since the purchase, and the developer can process the refund. Write to hello@gardnery.com with your order number (it is in your Google Play receipt email and in Budget & order history). We refund the order from the Google Play Console. Within the first 48 hours you can also ask Google directly (below). Refunding the latest order also ends your access to My Garden, and your data stays readable (see “What you keep”).
- App Store: Apple alone processes App Store refunds; we cannot issue one from our side. In the app, Settings → Help → Ask for a refund opens Apple’s own refund form with your purchase already filled in on iPhone and iPad, and Apple’s refund website on a Mac (or use the steps below). When Apple asks us about a request made within the 48 hours, we tell Apple we support a full refund. Apple makes the final decision and emails you the result.
How to ask the store for a refund
- App Store: go to reportaproblem.apple.com and sign in. Choose “I’d like to”, then “Request a refund”. Pick a reason, pick Gardnery, and submit. Apple’s steps: support.apple.com/en-au/118223.
- Google Play: go to play.google.com and sign in. Open Payments & subscriptions, then Budget & order history. Find the order, choose “Report a problem”, and say you want a refund. Google’s steps: support.google.com/googleplay/answer/15574897.
The store decides its own refunds, under its own rules. Use the account you bought with.
Asking us directly
You do not need a store refusal first. Write to hello@gardnery.com with your order details at any time. If the Australian Consumer Law says you are owed a remedy, we will take it up with the store and work with you until it is resolved.
Cancelling is not a refund
Cancelling in Google Play or the App Store stops the next renewal. My Garden then runs to the end of the period you paid for, and no money comes back automatically. Cancelling during a free trial means you are not charged at all. Deleting the app does not cancel. In the app: Settings → Help → Manage or cancel subscription opens your store’s subscription page. How to cancel: Google Play · Apple.
What you keep
Your data stays yours and stays readable. Nothing you entered is deleted when a trial ends or a subscription ends or is refunded. After a refund My Garden stops taking changes, exactly as when a subscription ends, and you can still read everything, export it, and delete it. The free features stay free.
If these terms change
We will tell you before this page changes in a way that affects you: on this page at least 30 days ahead, and with a notice in the app. See item 12 of the Terms of use.
Questions
Charged in error, or anything unclear: hello@gardnery.com.